Terms and conditions

Terms and conditions

Please read our end-user license agreement (EULA) here. This license includes access to the current version of the plugin at the date of purchase.

Prices

All prices are including VAT.

Payment

You can pay with the credit cards below:
Visa Card (International), MasterCard and Maestro.

Visa Visa Electron Mastercard  Mæstro
 

All communication of credit card information is encrypted, which ensures that your payment information cannot be accessed by anyone else. Your payment information is sent to Nets via QuickPay, and we do not store your card information. Payment made with a credit card is subject to a transaction fee.

Payment for the ordered product(s) will be deducted from your bank account immediately if your credit card is approved. You will receive a confirmation e-mail both of your purchase details as well as a receipt for your payment. The receipt will be sent immediately after the transaction is completed.

Please make sure that your e-mail address is entered correctly to get the receipt!

In case of any disagreement related to the purchase between you and the Alexandra Institute, you may contact your bank to arrange a refund into your account.

Right of cancellation

In the event of any problem, we refer to the Danish Sale of Goods. If you wish to cancel your purchase after receiving the product, please contact the Alexandra Institute at alexandra@alexandra.dk.

Complaint

Any type of complaint relating to the purchase must be addressed to alexandra@alexandra.dk.

Security

We use a payment service provider authorised by Nets, which meets all requirements on safety, encryption and control. We are at no time in possession of your payment information as a payment service provider authorised by Nets handles the transaction. All payment information is transmitted encrypted between your browser, a payment service provider authorised by Nets and Nets using the SSL standard, which is confirmed by a padlock image in your browser.

Customer service

Alexandra Institute (www.alexandra.dk), Åbogade 34, 8200 Aarhus N.
E-mail: alexandra@alexandra.dk, CVR number 24 21 33 66.